General Terms And Conditions

The following terms and conditions are applicable to the entity procuring Gift PPIs/PPIs ("Company"/"Customer") through Pine Labs Private Limited (“Pine Labs”) a company incorporated under the Indian Laws and having its registered office at 207, Gupta Arcade, Plot No. 5, L.S.C Mayur Vihar Phase – 1 Extension, New Delhi-110 091, India & Corporate office Candor Tech Space, Sector 62 Noida, 4h & 5th Floor, Tower 6, Plot No. B2, Sector 62, Noida, Uttar Pradesh - 201309:

1. All Gift PPIs shall be valid for a period as per the terms decided and set out by the respective brand owners. “Gift PPI” shall mean PPIs issued in physical or electronic form in accordance with Section 10.1 of the Master Direction on Issuance and Operation of Prepaid Payment Instruments read with the Payment and Settlement Systems Act, 2007 (“RBI Master Directions”). These Cards are not reloadable in nature. “PPIs” means Prepaid Instruments issued under the RBI Master Directions.
2. The Gift PPIs can be redeemable on the websites and locations set out in the respective Gift Card terms and conditions.
3. The Brand guidelines and other terms and conditions of the Gift Card, if any, of the Gift Card issuing entity, that shall be adhered to. The Brand Guidelines are set out in http://www.pinelabs.com/branding-guidelines.
4. The Company shall ensure that the beneficiary of the Gift Card shall be made aware of the respective Gift Card terms and conditions at the time of distribution of a Gift Card to any beneficiary.
5. The Company is aware, understands and acknowledges that the Gift PPIs cannot be exchanged for its value in cash, either in full or in part. The Company further acknowledges that the value stored/loaded in a Gift PPI cannot be refunded or cannot be transferred in any manner whatsoever.
6. Under no circumstances whatsoever, is the return of Gift PPIs permitted under this Agreement once the same have been generated and delivered to the Company.
7. Pine Labs will issue "Bill of Supply" for sale of Gift PPIs as Gift PPIs are not subject to GST as per current tax law. Pine Labs will raise the Tax invoice in case of Taxable services/products billed along with the supply of the Gift PPIs.
8. The Company is required to maintain the beneficiary details of all customers who procure such Gift PPIs and all beneficiaries who receive and/or redeem the Gift PPIs/ PPIs for a minimum period of 10 years (first name and last name of the beneficiary, email id and phone number). This information is to be maintained as mandated under the provisions of the Prevention of Money Laundering Act, 2002, the rules notified thereunder and the Reserve Bank of India (RBI) guidelines on Anti Money Laundering and in view of the Policy Guidelines for issuance and operation of Prepaid Payment Instruments in India issued by RBI and other ancillary applicable law. The Company also undertakes to share such beneficiary details whenever requested by Pine Labs/Reserve Bank of India/or any other regulatory authority.
9. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. Company and Pine Labs agree to submit to the exclusive jurisdiction of the courts at Delhi. You agree to indemnify Pine Labs for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.
10. Limitation of Liability: PINE LABS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
11. The Company shall indemnify, defend and hold harmless Pine Labs from and against any and all third-party liability, losses, costs and expenses (including reasonable attorney’s fees) relating to or arising out of the breach of these terms and conditions, the negligence or wilful misconduct by the Company, or its employees or agents. Pine Labs reserves the right to change these Gift PPI/PPI terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.
12. For any further queries or clarifications, you can contact us as mergersupport@pinelabs.com or call us at (+91 80) 66778899 on Mon to Sat between 9AM to 6PM.