AMAZON VOUCHERS TERMS AND CONDITIONS

1. Redemption: Vouchers may only be redeemed toward the purchase of eligible products on www.amazon.in website or mobile application or mobile site thereof ("Amazon.in") and any other third party merchants that are enabled to accept eligible Vouchers. 'Eligible products' with respect to the Voucher would mean the restricted use case specific products or category specific products sold on Amazon.in or specific third party merchants, as defined under the Voucher variant in question as per the terms and conditions of the said Voucher. On purchase of the Eligible Product the balance from the applicable voucher type is deducted from the redeemer's “Your Vouchers”. Any unused voucher balance will remain associated with the redeemer’s “Your Vouchers” and applied to purchases, in order of restriction and earliest expiration date. If a purchase exceeds the redeemer’s balance of eligible Voucher, the remaining amount must be paid by credit card, net banking, debit card or Amazon Pay Balance. No fees or charges apply to Vouchers. Pine Labs shall provide Voucher purchasers with information about the redemption status of Vouchers that they purchase or use. Certain merchants may provide you services only on the pre-condition that you allow us to hold balances in your Vouchers till the service completion by the merchant. However, your prior consent would be taken before holding such balances. In such cases, you agree and authorize us to: (i) hold balance in the Voucher until service completion; and (ii) fail the transaction if your Voucher has expired at the end of the services.


2. Limitations: Vouchers, including any unused or partially used Vouchers, will expire upon completion of one year from the date of issuance. You may request for revalidation of any expired Vouchers. Upon receipt of such request, the Voucher may be revalidated after due verification and subject to applicable terms and conditions. Vouchers may only be purchased in denominations of upto Rs. 10,000, or such other limits as Pine Labs may determine. Vouchers cannot be used to purchase other gift cards or vouchers types. Vouchers cannot be reloaded, resold, transferred for value or redeemed for cash. Except as provided hereunder or as per applicable law, amount in your Vouchers will not be refunded to you under any circumstances. No refund will be provided in cash, at any point of time. Unused Vouchers may not be transferred to another users account. No interest will be payable by Pine Labs on any Vouchers. Pine Labs make no representation or warranty that Amazon.in will always be accessible without interruption.


3. Fraud: Pine Labs is not responsible if a Voucher is lost, stolen, destroyed or used without permission. Amazon Seller Services Private Limited (together with Amazon Pay is referred to as "Amazon") will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Voucher is redeemed and/or used to make purchases on Amazon.in or its third party partner merchants.


4. Governing Law and Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of India. You, Pine Labs and Amazon each agree to submit to the exclusive jurisdiction of the courts at Bangalore. You agree to indemnify Pine Labs and Amazon for all claims brought by a third party against it or its affiliates arising out of or in connection with a breach of any of these terms and conditions.


5. Limitation of Liability: NEITHER PINE LABS NOR AMAZON MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO VOUCHERS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A VOUCHER IS NON-FUNCTIONAL, YOUR SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH VOUCHER. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.


6. Password Security: You shall, at all times, keep the passwords that are by you or your customers/beneficiaries on Amazon.in strictly confidential and not reveal the same to any person or entity.


7. General Terms: Amazon.in conditions of Use apply to Vouchers. Pine Labs reserves the right to change these Voucher terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.


8. Qwikcilver Contact Information: Website address: www.Qwikcilver.com


9. View your voucher transaction statement: https://amazonbal.qwikcilver.com


10. Type of Vouchers and Specific additional Redemption Conditions for each type of Voucher:
    
    10.1 Amazon Shopping Voucher - Eligibility terms
    
    • Can be used to purchase physical products from https://www.amazon.in
    • Is not applicable for purchase of digital contents like e-books, video games
    • Is not applicable on global store, recharges, bill payments, ticket booking and financial products
    • Is not eligible to buy Amazon Pay gift cards
    • Cannot be used to pay for mixed item order if the order has at least one non-eligible item
    • For more details refer to Shopping voucher eligibility FAQ
    
    10.2 Amazon Shopping Voucher - Eligibility terms
    
    • The Amazon Prime Voucher is a prepaid payment instrument that can be used to purchase Amazon Prime memberships (3-month or 12-month memberships) or Amazon Pay Anytime Gift cards on Amazon in. The Amazon Prime Voucher has an expiry of 12 months from the date of activation, subject to applicable terms. An Amazon Prime Voucher cannot be transferred or cancelled once it is issued.
    • Credit and Debit Cards issued outside India cannot be used to purchase Amazon Prime Voucher.
    • Beneficiary of the Amazon Prime Voucher can apply the 13-digit numeric code on Amazon.in vouchers and add the voucher balance in his/her Amazon.in account
    • Amazon Prime Voucher must be used only towards the purchase of eligible products mentioned above, on Amazon.in only. The Voucher including any unused Amazon Prime Voucher balance, expire one year from the date of issuance of the voucher.
    • Voucher cannot be transferred for value or redeemed for the cash.
    • Pine Labs, Amazon Seller Services Private Limited (Amazon) or their affiliates are not responsible if a voucher is lost, stolen, destroyed or used without permission.
    • Redemption Conditions:
      1. Can be used to purchase 3 months and 12 months Prime membership plans from Amazon.in Amazon.in
      2. Cannot be used to purchase Prime membership plans if customer has mobile carrier activated Prime subscription on the same Amazon account
      3. Can be used to purchase physical Amazon Pay Anytime Gift cards (inactive zero value gift card) from Amazon.in. Anytime Gift Cards are physical cards/ empty inactive zero value instruments that can be purchased by a customer and subsequently loaded using card, upi etc. The redemption of the Voucher would only be towards the cost of purchase of such physical card only. Amazon Prime voucher cannot be used to load value/balance into the Anytime Gift Card.
      4. Cannot be used to purchase any other physical or digital product on Amazon.in including but not limited to the below:
         • Cannot be used to purchase products on 'Global Store' on Amazon.in, recharges, all kinds of bill payments, all kinds of ticket bookings and financial products on Amazon.in
         • Cannot be used to purchase Amazon Pay gift cards (pre-loaded) on Amazon.in
      5. Cannot be used to pay for mixed item order if the order has at least one non-eligible item
    • For Complete terms and conditions, please visit https://www.amazon.in/gp/help/customer/display.html?nodeId=GT4BFAMD9JJJCMSK
    • Cannot be used to purchase Prime membership plans if customer has mobile carrier activated Prime subscription on the same Amazon account
    • Amazon.in logo/trademark is an IP of Amazon or its affiliates and the Pine Labs trademark/logo is an IP of Pine Labs
    • Amazon.in conditions of Use apply to Voucher. Pine Labs reserves the right to change these Voucher terms and conditions from time to time in its discretion and without prior notice to you. All terms and conditions are applicable to the extent permitted by law.
    • Vouchers are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.
    • No returns and no refunds will be processed on gift cards, e-gift cards and vouchers.

FAQs

• Q1. What are vouchers?
  Vouchers are a payment instrument designed to be accepted for a specific set of products on Amazon. Currently there is one valid voucher type: Amazon Shopping Voucher.


• Q2. What is an Amazon shopping voucher?
  An Amazon Shopping Voucher is a pre-paid instrument that can be used to purchase physical products from www.amazon.in. An Amazon Shopping Voucher has an expiry of 1 year from the date of activation and cannot be transferred from one Amazon Account to another. It can also not be cancelled once it is issued. Amazon Shopping Voucher is INELIGIBLE for the following shopping transactions on & off Amazon:
  
  Purchase of Kindle eBooks
  Purchase of Digital Content like e-Books, Video Games
  Purchase of Amazon Pay Gift Cards or Adding Money to Amazon Pay Balance
  Purchase of Brand Gift Cards that are designated Semi-Closed Loop(SCLP) Instruments under PPI Master Direction
  Transaction outside of Amazon.in where Amazon Pay is a payment option.
  Transaction on any Amazon Pay Categories including and not limited to(including future Pay categories available on Amazon Pay Dashboard):
  o Recharges: Mobile, DTH, Google Play, FastTag, Metro
  o Bill Payments
  o Ticket Bookings: Flight, Train, Movies, Bus
  o Investments & Insurance
  o Utilities: Gas Cylinders, Piped Gas, Subscriptions, Cable TV etc.
  o Donations
  Amazon Shopping Voucher is an ineligible payment instrument on Amazon on any mixed cart order with any of the above items present in cart.


• Q3: How is a voucher different from an Amazon Pay Gift Card?
  While Amazon Pay Gift Card & Vouchers both are pre-paid instruments, an Amazon Pay Gift Card is accepted across all avenues where Amazon Pay Wallet is accepted whereas a voucher is only accepted as per its design. For example: (1) an Amazon Shopping Voucher will only work on valid shopping transactions on Amazon and not valid for Pay category transactions.


• Q4. How do I add the shopping voucher to my account on Amazon.in?
  
  1. Go to < Your Vouchers> from Amazon Pay > Manage.
  2. Click on ‘Add New’ option on Your Vouchers Page
  3. Enter the voucher code given on the voucher and click on the Add button.
If it's an e-mail voucher, you can directly add it from your email by clicking on the Add to my Account link. If it is a physical voucher you can add it by entering the voucher code as per the above steps.
You will be asked to login to your Amazon.in account and your voucher will be automatically added to Your Vouchers.

*Note:
• A voucher code is 13 characters long (excluding hyphens) and contains both letters and numbers (for example A54S-WE34R- NB76)
• You should NOT enter the Voucher Reference ID in this field. A Reference ID is different from Voucher Code and is 16 characters long containing only numbers (for example, 6014 8515 3019 3950)


• Q5. Why am I not able to add my shopping voucher?
Try the following steps,
1. Check if the voucher you're trying to add in your Amazon.in account has expired. If yes, please write to support@woohoo.into extend the expiry date.
2. Check whether you are entering the voucher code in ‘Add New’ option within Your Vouchers on Amazon.in
3. Make sure you are entering the Voucher Code (13 characters long alphanumeric code) and not the Reference ID (16-digit numeric code).
4. If, while adding the voucher in your Amazon account, you get an error stating that ‘the voucher has already been used/redeemed,’ please check “Your Transactions” under Amazon Pay, if this voucher is already added to your Amazon account or to the account of any of your family members.
5. If the voucher you are trying to use was given to you by an organization, we request you to get in touch with your corporate POC or please write to support@woohoo.in to check if the card is activated or if you have damaged the voucher code while scratching the physical voucher.


• Q6. How to use an Amazon shopping voucher?
  A voucher can be used to buy only those items made eligible on Amazon. When a voucher is eligible on an order (where all items in the cart are eligible for the specific voucher), ‘Your Vouchers’ will be show up as a payment option in payment method selection page in your Amazon account. To use ‘Your Vouchers’ for the purchase, select it on the payment method selection page. If the voucher value is not sufficient, you can combine Amazon Pay balance, credit/debit card or net banking with your vouchers to complete the purchase. You can click on the ‘Know More’ option to find the list of vouchers eligible for that specific purchase on Amazon


• Q7. Do Amazon Shopping Vouchers Expire?
  All vouchers typically have an expiry period of 12 months from the date of activation, load, or activation as applicable. You can track you voucher expiry in your transaction on Amazon.in


• Q8. My Amazon shopping voucher expired. What should I do now?
  Kindly keep the 16-digit reference ID (not the Code) handy and write to support@woohoo.in for assistance


• Q9. How do I check my available Amazon shopping vouchers and their expiry on Amazon.in?
  Vouchers of all types can be tracked from the ‘Your Vouchers’ page on your Amazon account. Your available vouchers and their expiry can be tracked from ‘Your Vouchers’ page(www.amazon.in/vouchers). You can also track the cumulative balance of a specific voucher type and the expiry date of individual voucher IDs using the ‘view details’ option. We will send two reminder notifications before the expiry date of your Voucher balance.


• Q10: Can I cancel/return a shopping voucher?
  Vouchers once purchased cannot be cancelled or returned due to regulations.


• Q11: What if I return a product on Amazon.in purchased via an Amazon shopping voucher?
  When you return a product purchased via a voucher, the respective amount barring cashback, if any, will be refunded to the original source. The vouchers will be reissued and credited to ‘Your Vouchers’ directly into your Amazon account


• Q12: How do I purchase an Amazon Shopping Voucher?
  Amazon Shopping Voucher is currently only available via the Corporate Channel. Once available for retail sale, look out for a section for Vouchers under Amazon Pay on Amazon.in


• Q13. How do I track my Amazon Shopping Vouchers Balance on my Amazon account?
  Once you add the Amazon Shopping Voucher, you can track it under the Your Vouchers section here. You can track your vouchers balance from Your Transactions



• Amazon Shopping Voucher FAQs


1. What is an Amazon shopping voucher?
An Amazon Shopping Voucher is a pre-paid instrument that can be used to purchase physical products from www.amazon.in . An Amazon Shopping Voucher has an expiry of 1 year from the date of activation and cannot be transferred from one Amazon Account to another. It can also not be cancelled once it is issued. Amazon Shopping Voucher is INELIGIBLE for the following shopping transactions on & off Amazon:


a. Purchase of Kindle eBooks
b. Purchase of Digital Content like e-Books, Video Games
c. Purchase of Amazon Pay Gift Cards or Adding Money to Amazon Pay Balance
d. Purchase of Brand Gift Cards that are designated Semi-Closed Loop(SCLP) Instruments under PPI Master Direction
e. Transaction outside of Amazon.in where Amazon Pay is a payment option.
f. Transaction on any Amazon Pay Categories including and not limited to(including future Pay categories available on Amazon Pay Dashboard):


i. Recharges: Mobile, DTH, Google Play, FastTag, Metro
ii. Bill Payments
iii. Ticket Bookings: Flight, Train, Movies, Bus
iv. Investments & Insurance
v. Utilities: Gas Cylinders, Piped Gas, Subscriptions, Cable TV etc.
vi. Donations


Amazon Shopping Voucher is an ineligible payment instrument on any mixed cart order with any of the above items present in cart.


II. How do I purchase an Amazon Shopping Voucher?
Amazon Shopping Voucher is currently only available via the Corporate Channel. Once available for retail sale, look out for a section for Vouchers under Amazon Pay.


• Amazon Prime Voucher FAQs


1. What is an Amazon Prime Voucher?
An Amazon Prime Voucher is a prepaid payment instrument that can be used to purchase Amazon Prime memberships from Amazon in. An Amazon Prime Voucher has an expiry of 12 months from the date of activation, subject to applicable terms. An Amazon Prime Voucher cannot be transferred or cancelled once it is issued (Please reach out to the issuer (Qwikcilver) for any assistance in this regard). You may use Amazon Prime vouchers to buy only the 3-month or 12-month Amazon Prime memberships.


2. How to use an Amazon Prime Voucher?
A Prime voucher can be used to buy only 3 and 12 month Amazon Prime memberships on Amazon. When a voucher is eligible on an order (where all items in the cart are eligible for the specific voucher), 'Your Vouchers' will show up as a payment option in payment method selection page. To use 'Your Vouchers' for the purchase, select it on the payment method selection page. If the voucher value is not sufficient, you can pay the balance using other payment options available on the payments page. You can click on the 'Know More' option to find the list of vouchers eligible for that specific purchase.


3. How do I add voucher to my account?
I. Go to > Your Vouchers> from Amazon Pay > Manage
II. Click on 'Add New' option on Your Vouchers Page
III. Enter the voucher code given on the voucher and click on the Add button.

If it's an e-mail voucher, you can directly add it from your email by clicking on the Add to my Account link. If it is a physical voucher, you can add it by entering the voucher code as per the above steps.
You will be asked to login to your Amazon.in account and your voucher will be automatically added to Your Vouchers.

Note: A voucher code is 13 characters long (excluding hyphens) and contains both letters and numbers (for example A54S-WE34R- NB76)

You should NOT enter the Voucher Reference ID in this field. A Reference ID is different from Voucher Code and is 16 characters long containing only numbers (for example, 6014 8515 3019 3950)


4. I don't have enough Prime Voucher balance to pay fully for my Prime membership, can I use it with other forms of payment to complete my purchase?
If the voucher value is not sufficient, you can pay the balance using other payment option available on the payments page on Amazon.


5. Are existing Amazon Prime members also eligible for this offer?
Existing Amazon Prime members can extend their Amazon Prime membership as per the Amazon Prime terms and conditions, by redeeming the Amazon Prime Voucher under the following conditions:


1. They have not extended their Amazon Prime membership more than once during their Amazon Prime membership tenure.
2. They are currently not an Amazon Prime member through a Telecom plan (Airtel, VI, Jio etc.)


6. I am on an Amazon Prime membership plan through my telecom operator, can I extend my Amazon Prime membership through Amazon Prime Voucher?
Sorry. This is not applicable for customers who are Amazon Prime members through a Telecom operator.


7. I have already added Amazon Prime Voucher to my wallet, but I am being asked to purchase Amazon Prime at a later date. Why?
Existing Prime members can extend their Prime membership using their Prime Voucher unless they have already extended their Prime membership prior to adding the Prime voucher to their wallet. In this case they can add Prime Voucher to their wallet anytime but will be allowed to extend their Prime membership only once their current Prime membership ends. E.g., if the current Prime Membership expires on 28th May 2022, existing Prime member will be able to add the Prime voucher to their wallet any time before 28th May 2022 and use it to purchase an extension on their Prime membership anytime on or before 28th May 2022.


8. I have already extended my existing Prime membership once can I use Prime Voucher to extend my membership further?
Existing Amazon Prime members can extend their Amazon Prime membership using their Amazon Prime Voucher, unless they have already extended their Amazon Prime membership prior to adding the Amazon Prime voucher to their account. In this case they can add Amazon Prime Voucher to their account anytime but will be allowed to extend their Amazon Prime membership only once their current Amazon Prime membership ends. Example: If the current Amazon Prime Membership expires on 28th May 2022, existing Amazon Prime member will be able to add the Amazon Prime voucher to their account any time before 28th May 2022. But they will be able to use the voucher to purchase an extension on their Amazon Prime membership only after 28th May 2022.


9. Why am I not being allowed to use my Prime Voucher balance while purchasing my Prime membership along with another product on Amazon?
Amazon Prime Voucher is a prepaid payment instrument that can be used to purchase only Amazon Prime memberships from Amazon. Since Amazon Prime Vouchers are applied on the entire cart and not on individual items in the cart, you will not be allowed to use your Amazon Prime Voucher in a mixed item order, i.e., a cart which has at least one non-eligible item. You can however purchase an Amazon Prime membership (3 month or 12 month) with an Amazon Prime Voucher by visiting www.amazon.in/prime and selecting either 3 month or 12 month Amazon Prime membership.


10. Can I cancel my Amazon Prime Membership?
No, once Prime membership is activated it can't be cancelled.


11. What happens at the end of my Amazon Prime membership period?
At the end of the Prime membership, you will stop enjoying all Prime benefits. You may purchase any Amazon Prime membership plan directly from Amazon to continue enjoying all Prime benefits.


12. I lost my APV/APV not working - whom should I contact?
Please contact your partner from whom you have received the Prime Voucher for help.


13. Do Amazon Prime Vouchers expire?
All Prime Vouchers have a defined validity as mentioned by issuing partners which should be communicated at the time of issuance. Please contact your partner if you for the validity information if this is not provided.


14. My Amazon Prime Voucher has expired. What do we do now?
Please contact your Voucher issuing partner.


15. How do I check my available Prime Vouchers and their expiry?
Vouchers of all types can be tracked from the 'Your Vouchers' page. Your available Prime vouchers and their expiry can be tracked from 'Your Vouchers' page(www.amazon.in/vouchers). You can also track the cumulative balance and the expiry date of individual voucher IDs using the 'view details' option. We will send two reminder notifications before the expiry date of your Prime Voucher balance.


16. Can I cancel/return a Prime voucher?
Vouchers once issued cannot be cancelled or returned. Please reach out to the issuer (Qwikcilver) for any assistance in this regard.


17. How do I purchase Amazon Prime Voucher?
Amazon Prime Voucher is currently only available via the Corporate Channel. Once available for retail sale, look out for a section for Prime Vouchers under Amazon Pay.