Gift Card FAQ’s
Where are Gift Cards accepted?
Usage of a Gift Card or an E-Gift Card is dependent on the brand’s Terms and Conditions. Gift Cards are accepted in all the participating retail outlets of a particular brand. Any limitations or special cases will be specified in the ‘Terms & Conditions’.
Can Gift Cards or E-Gift Cards be recharged after purchase?
The recharge of the Gift Card is dependent on the brand’s terms and conditions. If allowed, recharge can be done through any participating retail outlet of the brand that’s located in your city.
E-Gift Cards cannot be recharged.
Does a Gift Card have an expiry date?
Gift Cards or E-Gift Cards typically have a validity period of 12 months. However, the validity period might change according to the brand or retailer.
Are there any minimum security requirement/precautions that I would need to take in respect of the Gift Cards?
You shall, at all times, keep the passwords that are created by you or your customers/beneficiaries on the Website, and the Gift Card Pin, strictly confidential and not reveal the same to any person or entity.
Always be vigilant of phishing attempts regards gift cards like fraudulent SMS, calls, e-mail. Always reach out to the provided support number/contact e-mail address in case of any suspicion.
Be watchful of the websites you frequently access, especially the e-commerce sites and watch out for any abnormalities in the look and feel. Fraudsters can create fake but similar looking websites to lure you into feeding in your information which they can misuse. Always type in the complete website address. Few precautions to take would be-
Think Before You Click! – It’s fine to click on links when you’re on trusted sites. Clicking on links that appear in random emails and instant messages, however, isn’t such a smart move. Hover over links that you are unsure of before clicking on them. Do they lead where they are supposed to lead? A phishing email may claim to be from a legitimate company and when you click the link to the website, it may look exactly like the real website. The email may ask you to fill in the information but the email may not contain your name. Most phishing emails will start with “Dear Customer” so you should be alert when you come across these emails. When in doubt, go directly to the source rather than clicking a potentially dangerous link.
Install an Anti-Phishing Toolbar – Most popular Internet browsers can be customized with anti-phishing toolbars. Such toolbars run quick checks on the sites that you are visiting and compare them to lists of known phishing sites. If you stumble upon a malicious site, the toolbar will alert you about it. This is just one more layer of protection against phishing scams, and it is completely free.
Verify a Site’s Security – It’s natural to be a little wary about supplying sensitive financial information online. As long as you are on a secure website, however, you shouldn’t run into any trouble. Before submitting any information, make sure the site’s URL begins with “https” and there should be a closed lock icon near the address bar. Check for the site’s security certificate as well. If you get a message stating a certain website may contain malicious files, do not open the website. Never download files from suspicious emails or websites. Even search engines may show certain links which may lead users to a phishing webpage which offers low cost products. If the user makes purchases at such a website, the credit card details will be accessed by cybercriminals.
Check Your Online Accounts Regularly – If you don’t visit an online account for a while, someone could be having a field day with it. Even if you don’t technically need to, check in with each of your online accounts on a regular basis. Get into the habit of changing your passwords regularly too. To prevent bank phishing and credit card phishing scams, you should personally check your statements regularly. Get monthly statements for your financial accounts and check each and every entry carefully to ensure no fraudulent transactions have been made without your knowledge.
Keep Your Browser Up to Date – Security patches are released for popular browsers all the time. They are released in response to the security loopholes that phishers and other hackers inevitably discover and exploit. If you typically ignore messages about updating your browsers, stop. The minute an update is available, download and install it.
Be Wary of Pop-Ups – Pop-up windows often masquerade as legitimate components of a website. All too often, though, they are phishing attempts. Many popular browsers allow you to block pop-ups; you can allow them on a case-by-case basis. If one manages to slip through the cracks, don’t click on the “cancel” button; such buttons often lead to phishing sites. Instead, click the small “x” in the upper corner of the window.
What do I do if my Gift Card is stolen/ there is fraud detected in relation to my Gift Card?
In the event of loss or theft of card or authentication data or in the event of any fraud/abuse being detected, the customer can send an e-mail at firstname.lastname@example.org or call us at +91-80-6718-1401 during the business hours (9 am – 11 pm) or send their complaints through post to the address given below which will then be taken up for resolution by customer support:
“Customer Service Team,
Pine Labs Private Limited,
#111, Brigade Manae Court, 1st Floor, 5th Block,