How we helped a sanitaryware doyen reduce partner complaints through our corporate rewards solution

The Background

The client is the fastest growing company in the Indian sanitaryware segment. The company also offers an extensive range of products from faucets, tiles to kitchen sinks and whirlpools, in order to complement its sanitaryware segment.

The Problem

The client ran a loyalty rewards program to incentivize and engage its vast network of 8000 sub-dealers spread across the country. The program offered credit notes, bank cards and a limited range of merchandise as rewards.

The result was a nightmare at multiple levels: the rewards failed to excite the sub-dealers, while the client struggled to manage inventory, pilferage and the fulfilment process.

Qwikcilver stepped in.

The Modus Operandi

This free ebook details how we helped the client significantly shorten the turn-around time (TAT) on partner complaints.
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