New Airlines added to our portfolio. The leading airlines in the middle east partners with Qwickilver to enhance customer experience with vouchers.
Pine Labs' Qwikcilver has partnered with Etihad Airways, the national airline of the United Arab Emirates, to provide a hassle-free issuance of refund and compensation vouchers through Qwikcilver's Asset Manager solution. This integration with Etihad Airways' online and offline systems allows for the swift, automated, and immediate issuance of vouchers to customers. The integration ensures that customers receive their vouchers promptly, which enhances customer experience and retention. Qwikcilver has transferred the existing vouchers to this platform to guarantee a seamless experience for all customers of the airline, regardless of when they received the vouchers.
The Asset Manager solution provided by Qwikcilver is a modern and customized platform that is entirely SaaS-based. It presents a comprehensive and versatile digital platform that operates in real-time, supports multiple currencies and languages, and is future-ready. Its purpose is to help airlines manage their passenger-centric requirements efficiently. Asset Manager is consistently evolving to include innovative passenger-friendly concepts such as 'wallet' and 'flight pass' that aim to make travel bookings effortless for passengers. With integration to Amadeus channels, Asset Manager intends to enable airlines to quickly benefit from various features in a seamless manner.
Commenting on the partnership, Tristan Thomas, Director Digital Commercial & Customer at Etihad Airways said, "Our partnership with Qwikcilver demonstrates Etihad Airways' commitment to providing exceptional customer service and ensuring a seamless travel experience for our customers. We thank the Qwikcilver team for this timely deployment of their Asset Manager solution."
"We are thrilled to partner with Etihad Airways, a renowned global airline, to help enhance their customer experience. Our asset manager solution enables efficient and automated issuance of refund and compensation vouchers. We are confident this will help to reduce operational costs and improve customer retention. We look forward to a successful partnership with Etihad Airways," said B Amrish Rau, CEO, Pine Labs.
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Source: Pine Labs Article