New Airlines added to our portfolio. The leading airlines partners with Qwickilver to enhance customer experience with vouchers.
Qwikcilver Solutions from the Pine Labs Group is a leading provider of end-
to-end gift card and stored value solutions. It has partnered with Hawaiian Airlines to enable seamless
issuance of digital assets such as compensation vouchers, through the digital-first Asset Manager
solution. This solution is purpose built for the Airline and Travel Industry in collaboration with Amadeus,
whose technology powers the travel and tourism industry. Amadeus fosters innovation through
partnerships with companies and brands like Qwikcilver to identify and develop new revenue streams for
travel companies.
This solution has been integrated with Hawaiian Airlines online and offline systems, allowing for efficient and instant issuance of gift cards, refund, and compensation vouchers to customers. The integration will ensure that Hawaiian Airlines passengers receive their vouchers in a timely manner, which will improve customer experience and customer retention. The integrated digital-first platform ensures a seamless experience for all customers of the airline.
Commenting on the partnership, Anthony Bagio, Senior Director, Customer Contacts at Hawaiian
Airlines said, “Our partnership with Qwikcilver demonstrates the commitment we have, to providing
exceptional service and ensuring a seamless travel experience for our customers. We thank the
Qwikcilver team for this timely deployment of their Asset Manager solution.”
“We are proud to partner with Hawaiian Airlines to help enhance their customer experience. Our digital-
first Asset Manager solution enables significant efficiencies, and the automated issuance of refund and
compensation vouchers reduces operational overhead. We are happy to be able to serve such a
prestigious customer in such an important geographical region. We look forward to a long and successful
partnership with Hawaiian Airlines,” said Shankar Balan, Chief Growth Officer - International
Business and Airlines Services, Qwikcilver, Issuing Business – Pine Labs Group.
Asset Manager by Qwikcilver is a bespoke, modern solution and is completely SaaS-based. Offering a
holistic, digital, real-time, multi-currency, multi-lingual, future-ready and versatile platform. It enables
airlines to manage their passenger-centric compensation requirements. Asset Manager is constantly
evolving to incorporate unique passenger-friendly concepts like, among others, the ‘wallet’ and ‘flight
pass’ that aim to allow passengers to manage their travel bookings effortlessly. Through the integration
with Amadeus channels, Asset Manager aims to allow airlines to benefit quickly from features in a
seamless manner.
If you are interested in knowing how we can help your airlines, Talk to us today
Source: Pine Labs article