Aavishkar 2021 – Tech Week Part 4
Aavishkar, the first ever technology week at Qwikcilver took place in the last week of February. i.e., 22nd February 2021 to 26th February 2021. It was a one-of-a-kind program for learning and sharing amazing technology related projects that our teams are working on. It included discussions by industry experts and insights from our valuable customers, showcasing cutting edge technology concepts and innovations, market trends & analysis and some fun contests and games too.
Anand Kuppuswamy, Chief of Service Reliability Engineering at Qwikcilver, shared his views on product experience and customer experience. He defines “Product experience + X = Customer experience” X is a tech-driven, customer-centric service experience that can vary from industry to industry or from product-to-product catering to the customer need. B2B customer journey is longer and more difficult than B2C customer journey. Trust is an important factor in this journey. Trust can be achieved through service experience which can be achieved by reliability, assurance, empathy, responsiveness and technology.
Rajesh Naik, Senior Manager at Amazon, spoke about building operating services at scale. Operating services at scale is to manage the services which are behind the scenes - the planning, designing, operation and ensuring a quick recovery. Build a system which is reliant to make service always available. He shared the different types of failures that he has come across: Traffic, bugs, data exploration, dependency failure, unplanned activities, and just sheer unlucky circumstances. “Scale is not an after-thought, it must be developed before”
Sudheendra Manchikanti, Vice President Product Management at Qwikcilver, presented a session on QR code and payment world equation. He explained QR code evolution, its types, the elements and the process flow of its functionality. Bharath QR was the first QR code in India, BHIM/UPI and proprietary QR evolved later. Key drivers for UPI are simplicity, innovation, adoption and security.
Manjunath NA, System Administrator IT Department at Qwikcilver, gave an overview on the Active Directory Self service. The major challenge the users face in day to day is around password. AD self serve tool addresses all the problems related to the password. It is hosted in the AWS environment and supports multiple domains. Users can self manage password reset and unlock account operations and are secured with 2FA, rate limiter and geo-fencing.
Infrastructure as code is the process of managing and provisioning IT resources through machine readable definition files, rather than annual configuration or interactive configuration tools. Ivan Claud, Senior Principal Engineer, Woohoo Engineering at Qwikcilver, shared the evolution of Woohoo deployment - IaaC, flexibility of scale and its security.
Krishna Jammi Mohan , Senior Director Infosec and Data Privacy and Sarma Ballamudi , V P Data Services at Qwikcilver, presented a session on Data privacy from a business and technology perspective. Krishna covered the business perspective of data privacy, what is it and why breaches happen. Explained the laws of different regions where Qwilcilver has its presence. As we expand our presence, we need to understand each region’s data privacy laws. Considering all these, Qwikcilver put up a data privacy framework component. This framework’s key policies and its functions were clearly explained. Sarma explained the engineering features and thought process behind understanding, designing and building these data privacy features.
Shilpa Patil, Technical Lead STA at Qwikcilver, presented a session on combinatorial testing. In Stored-Value, we have a challenge of combining lots of inputs and parameters during testing. Shilpa explained the process to solve this and the tool that can be used. Combinatorial Test Design (CTD) technique is a tool invented to solve the defects leakage when we have multiple input parameters and multiple environmental configurations involved during test design. In traditional approaches, we may miss few interactions between parameters. CTD technique helps to solve the problem of leakage and effectively provide minimal number of test cases and achieve maximum coverage.
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